Returns - Exchanges - Refunds
RETURNS --- EXCHANGES --- REFUNDS POLICIES
SECTION 1 - RETURNS
ALL RETURNS REQUIRE PROOF OF PURCHASE. Products returned within thirty (30) days of purchase in the original state will receive a full refund. Please include proof of purchase along with the order number to firstname.lastname@example.org for instructions before mailing anything back. Any misprinted/damaged/defective items must be brought to our attention within 30 days of purchase. For packages lost in transit, all claims must be submitted no later than 30 days after purchase. Claims deemed an error on our part are covered at our expense. Customer may either receive a full refund or a replacement item with shipping paid for by Carry Like A Girl, LLC. Product refunds will be posted to the customer's account along with an email notification sent to the customer email on file.
Products that are found to be defective can be returned for a replacement or credit toward the purchase of another product during the warranty period of that specific product. The warranty period starts on the date of the invoice and ends after the following period of time:
For all products sold by Cutting Edge Products: 90 days
For all products with the Streetwise Brand: One year
The warranty period for any items not listed above will be mentioned in the product’s description.
All defective returns require a return merchandise authorization number (RMA#). Email email@example.com for an RMA#, which must be put on the outside of the box. Any returns sent without an RMA # will be refused. The cost to ship the defective product back will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the replacement product(s) back will be paid by supplier.
Please test the product(s) before returning to us. Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working, the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and all parts, instructions, and accessories must be included in order to receive a full credit.
SECTION 2 - EXCHANGES
We will accept certain (not all) products back for exchange (credit toward the purchase of other product) within 30 days after the date of the invoice with a 20% exchange fee. This does not apply to all of our products. Certain items cannot be exchanged if an item has been discontinued. EMAIL firstname.lastname@example.org first before shipping the product back to receive an RMA number and to make sure the product is eligible for a credit. Each product returned for exchange must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. For example, make sure that there are no price stickers (or residue from where they have been removed), or tags on the unit or packaging.
All exchanges require a return merchandise authorization number (contact us for an RMA#). The cost to ship the product back will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the new product(s) will also be paid by the customer.
There are no exchanges on items in the Carry Like A Girl Products Collection. If there is a flaw or an item arrived damaged and the customer would like to request a new item or a refund, email images of the issue and explain it in an email to email@example.com. It will be reviewed and further instructions will be given. It is the customer’s responsibility to order sizes according to the size chart. We are unable to exchange items due to an improper fit. If a customer orders a particular size and we send you the item in the wrong size, the correct size will be sent to the customer at no additional cost.
SECTION 3 - REFUNDS
If there is a flaw or an item arrived misprinted/damaged or defective and the customer would like to request a new item or a refund, take images of the issue and explain it in an email to firstname.lastname@example.org. It will be reviewed and further instructions will be given. Any error on the part of Carry Like A Girl or a third-party would be covered by us.
SECTION 4 - DAMAGE/ MISSING ITEMS/ WRONG ITEM SENT CLAIMS
Any time an order is received that has been damaged, or items are missing from the order, or the wrong items have been sent, it must be reported to Carry Like A Girl, LLC within two business days after receipt of the order. Any claim after two business days will be void.
QUESTIONS AND CONTACT INFORMATION
Please direct any further questions or concerns to email@example.com or by mail:
Carry Like A Girl, LLC
13801 Walsingham Rd
Largo, Florida 33774 US